Our Platform and Service Scope
china pool operates an integrated gaming and sportsbook platform. On the live-casino side, we host blackjack, roulette, baccarat, and Dragon Tiger tables with multi-camera studios and real dealers. Our slot portfolio includes Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, and Starlight Princess. Football markets cover Liga 1, Piala AFF, Piala Indonesia, Champions League, and Premier League. Esports betting spans Mobile Legends Pro League, Free Fire Pro Series, and PUBG Mobile tournaments.
We operate a jurisdiction-restricted service. Access to china pool is available only in countries and regions where online gaming and sportsbook services are permitted by local law. Users are responsible for confirming that their access complies with their own jurisdiction's regulations. We do not offer services in jurisdictions where such offerings are prohibited.
Our mobile app is optimized for low-bandwidth zones common across Indonesia. The app downloads under 50 MB and caches game assets so repeat sessions load in seconds. We support both Android and iOS. Desktop play via chinapool.id uses the same account and balance as the mobile app.
Account opening on china pool requires email or phone verification, a valid payment method, and (on first withdrawal) identity confirmation via ID upload and selfie. This standard KYC process protects both our users and our service from misuse. We do not store payment credentials directly—all card and wallet data flow through certified payment gateways.
Our Payment and Withdrawal Commitment
We accept deposits from DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers from mobile banking, local payment, online payment, and e-wallet. Deposits credit to your china pool balance instantly for mobile wallets. Bank transfers may take one to two hours depending on your sending bank. No deposit minimums or maximums are imposed by our system—your payment app or bank may set limits based on your account tier.
Withdrawals process to the same payment method you deposited with. Request a cashout via the app's wallet section, confirm your amount, and our system queues the payout immediately. Standard banking verification windows apply—typically one to three business days for bank transfers, often faster for mobile wallets. We do not hold withdrawals artificially or impose additional fees beyond your bank's standard charges.
Our policy is straightforward: deposits are instant where technical infrastructure permits, withdrawals follow your bank's standard windows, and balances remain yours until you request a cashout.
Account Security and Data Protection
We at china pool protect your account with industry-standard encryption (TLS 1.2+) and two-factor authentication (optional but recommended). Your login credentials are hashed and salted; payment details are tokenized so we never store raw card numbers. Access logs are reviewed monthly for suspicious activity. If we detect unauthorized login attempts from unusual locations, we temporarily lock the account and notify you via registered email.
Your personal data (name, address, payment method) is used only for account verification, payment processing, and regulatory compliance. We do not sell data to third parties. Our Privacy Policy details retention periods and your data-access rights. You can request a data export or deletion within the constraints of regulatory record-keeping.
Market Rules and Settlement on china pool
Every market on our platform includes published settlement rules. Football match-winner markets settle on final whistle result per official league records. Total-goals markets settle on the official goal count recorded by the match official. Asian handicap and Asian total markets use standard bookmaker rounding rules, documented in our Terms and ConditionsSlot spins are random and certified by independent third-party auditors; each spin has no influence on the next.
If a match is postponed, abandoned, or cancelled, affected markets remain open until the new scheduled time or are voided and stakes refunded automatically. We do not hold funds in suspended markets; refunds process to your balance within 24 hours of cancellation confirmation. Esports markets follow the official tournament organizer's result. If a match is replayed or overturned, our settlement follows the organizer's revised decision.
User Support and Dispute Resolution
Our support team responds in English to account, payment, and technical issues via in-app chat and email. Chat responses typically arrive within one hour during business hours (Jakarta timezone, Monday–Friday 08:00–18:00). Email inquiries receive responses within 24 hours. For market disputes—e.g., a settlement question—we provide written reasoning citing official source records (league websites, tournament announcements, payment processor reports).
Users can request account suspension or account controls at any time via Settings. We honor requests within 24 hours. Temporary suspensions (7, 14, 30 days) and permanent exclusion are both available. Excluded users cannot re-open an account on china pool for the stated period (or permanently if that option was selected).
