china pool Privacy Policy
This page describes what we collect when you use china pool and how we keep that data protected. We at china pool collect personal information only to process your account, verify your identity, settle payments, and provide customer support. We do not sell your data to third parties, and we limit retention to periods required by law or service necessity.
Our servers may be located outside your jurisdiction. Data transfers comply with industry-standard encryption (TLS 1.2+). You retain the right to request data export, correction, or deletion subject to regulatory record-keeping obligations. Our privacy practices apply to users accessing china pool from supported jurisdictions where our service is lawfully available.
Read the sections below to understand what we collect, how we use it, your rights, and how to contact us regarding privacy concerns.
What We Collect on china pool
We collect the following information when you create a china pool account and use our platform:
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Account information
Email address, phone number, username, password hash, and date of birth (for age verification).
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Identity verification data
Full name, ID number (KTP / passport), address, photo of ID document, and selfie (collected on first withdrawal only).
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Payment information
Payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account details), deposit and withdrawal history, and transaction amounts.
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Activity logs
Login timestamps, IP addresses, device types, betting activity, game sessions, and support ticket records.
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Communication data
Email and chat messages with our support team, newsletters (if subscribed), and notifications you have opted into.
How We Use Your Data on china pool
We use the information we collect for the following purposes:
Account administration: We verify your email and phone, confirm identity before your first withdrawal, and prevent duplicate accounts. Your password is hashed; we never store it in plain text.
Payment processing: We share your payment details (tokenized) with certified payment gateways (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and your bank—online payment, e-wallet, mobile banking, local payment) only to execute deposits and withdrawals. We do not retain full card numbers or wallet credentials.
Anti-fraud and legal compliance: We monitor login patterns for unauthorized access, review transaction history for suspicious activity, and comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations in supported jurisdictions including Jakarta, Surabaya, Bandung, Medan, and Semarang.
Customer support: We use your communication history to respond to account questions, payment disputes, and technical issues. Support staff have access only to data relevant to your inquiry.
Third-Party Processors and Data Sharing
We work with certified service providers who process data only on our behalf:
Payment processors: online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and your bank receive payment information solely to complete transactions. They maintain their own privacy policies.
Cloud hosting: Our servers are hosted with third-party cloud providers outside Indonesia. These providers are bound by data-protection agreements and use encryption.
Identity verification: We may use automated ID verification services (OCR, biometric matching) to confirm identity documents. These services do not store your data after verification completes.
We do not share your personal data with advertisers, data brokers, or unrelated third parties. Law enforcement requests are handled in accordance with applicable legal frameworks; we will notify you of legal demands unless prohibited by law.
Your data protection is our responsibility. We encrypt sensitive fields, limit staff access, and delete data when no longer necessary.
Your Rights and Our Obligations on china pool
You have the following rights regarding your data:
Access: Request a copy of all personal data we hold about you. We will provide this in a portable format (CSV or JSON) within 14 days.
Correction: Notify us of inaccuracies in your account information (email, phone, name). We will update records promptly.
Deletion: Request deletion of your data, subject to legal retention requirements (e.g., payment records retained for seven years per financial regulations). Some data cannot be deleted if required by law.
Account closure: Close your china pool account anytime via Settings. Pending payouts will be processed; historical records retained per regulatory obligation.
To exercise these rights, contact our support team via in-app chat or email. Include your account email and a clear description of your request. We respond within 14 days.
Cookies and Tracking on china pool
We use cookies to maintain your login session, remember your preferences (e.g., language, theme), and analyze traffic patterns. Essential cookies are required for the platform to function; optional cookies track usage to help us improve performance. You can disable non-essential cookies via your browser settings without affecting core functionality.
We do not use third-party tracking pixels or analytics that identify you personally. Our analytics dashboard shows aggregate user patterns (e.g., which game pages load slowest during peak hours) but not individual user behaviour.
Data Retention on china pool
We retain your data according to these timelines:
- Account information: Retained for the duration of your account and seven years after closure (per financial record-keeping law).
- Payment records: Retained for seven years (AML/KYC compliance requirement).
- Identity verification documents: Retained for three years after collection, then deleted unless legal hold applies.
- Activity logs: Retained for one year; older logs automatically purged unless under investigation.
- Support communications: Retained for two years for dispute resolution; older tickets archived then deleted.
International Transfers and Security
Our servers may be located in jurisdictions outside Indonesia. We use Standard Contractual Clauses and encryption to ensure adequate protection. Your data is encrypted in transit (TLS 1.2+) and at rest. Access is restricted to authorized staff using multi-factor authentication. We conduct annual security audits and maintain breach-response protocols.
If a breach occurs, we will notify affected users via email and our platform within 72 hours (or as required by law). You will receive details of compromised data and recommended actions (e.g., password reset).
Contact Us Regarding Privacy
For privacy questions, data requests, or concerns, contact our support team:
Email: Use the in-app support form or email the address listed in your account settings.
In-app chat: Available Monday–Friday, 08:00–18:00 Jakarta timezone. Responses typically arrive within one hour.
You can also submit a written request to the mailing address on file with our registered entity. We will acknowledge receipt within five business days and respond within 14 days.
Our Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes via email or in-app notification. Continued use of china pool after policy updates constitutes acceptance of the new terms.