china pool Casino & Sportsbook FAQ

Users of china pool ask questions across a wide range of topics: how to open an account, which payment methods we accept, how football and slot markets settle, and how to keep their account secure. Many queries touch on jurisdiction rules, deposit and withdrawal flow, and game mechanics. This FAQ page answers the most frequent questions so you can find information quickly without contacting support.

We at china pool designed this guide to resolve common concerns about account setup, payments (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), game rules, and account protection. Each answer is factual and ties to our published policies. If your question is not covered here, our support team replies via in-app chat or email within one business hour during standard hours.

For legal and jurisdiction details, read our Legal notice page, which explains service availability, user responsibility, and compliance boundaries. For complete account and service terms, refer to our Terms and ConditionsOur Privacy Policy outlines how we collect, use, and retain your personal data.

Topics covered in this FAQ

Find answers to the most common questions about china pool below. Each section groups related topics. Use your browser's search (Ctrl+F or Cmd+F) to jump to a keyword.

Account and registration

We at china pool require three documents for KYC (Know Your Customer) verification before your first withdrawal:

  • Government-issued ID photopassport, national ID, or driver's license (clear, colour, front and back)
  • Selfie with your IDyou holding your ID next to your face, clearly visible
  • Proof of addressutility bill, bank statement, or government letter dated within the last 3 months, showing your name and address

All documents must match the name and details you provided during registration. Processing takes 1–3 business days. If verification is delayed, our support team will notify you via email or in-app message.

No. Each person is permitted one account on china pool. Multiple accounts by the same user violate our Terms and Conditions and may result in account suspension and forfeiture of balances. We detect multi-accounting through identity verification, phone number, email, device fingerprinting, and payment method analysis.

If you have accidentally created a duplicate account, contact our support team immediately to request closure of one account and consolidation of balances. We investigate each case individually.

Payments and transactions

china pool does not charge deposit or withdrawal fees. However, your bank or payment provider (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) may apply their own fees. These charges are set by the payment provider, not by us, and appear on your payment app statement.

Example: if you withdraw our welcome offer via mobile banking transfer and local payment charges a our welcome offer transfer fee, you receive our welcome offer and online payment takes the fee. We process the full requested amount without deduction. Check your payment provider's fee schedule for current rates.

If your deposit or withdrawal does not complete, your balance is not affected. Incomplete transactions are automatically rolled back to your payment provider within 24 hours. Your account on china pool remains unchanged. Funds are returned to your e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account within 1–3 business days (timing depends on your provider).

Common reasons for failed transactions: insufficient balance, incorrect account details, network interruption, or payment provider maintenance. Check your payment app to confirm whether funds were deducted. If funds were taken but your china pool balance is unaffected, contact our support team with your transaction ID and a screenshot of the payment confirmation.

Game rules and markets

RTP stands for Return to Player. It is the percentage of all money wagered on a slot game over a very long period that the game is designed to return to players. For example, an means that theoretically, over millions of spins, players receive our welcome offer for every our welcome offer wagered.

RTP does not predict individual spin results. Each spin uses a certified random number generator (RNG), so outcomes are unpredictable and fair. Short-term results (a single session) often differ from the long-term average. Our slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, Starlight Princess) all publish their RTP before play. Check the game info screen for the exact percentage.

Promotion codes on china pool are entered during account registration or claimed via the Promotions section of your account dashboard. When you see a promotion code advertised (for example, during Idul Fitri or Idul Adha campaign periods), copy the code and:

  • For new accounts: paste it into the "Promotion code" field during sign-up
  • For existing accounts: go to your account menu, select Promotions, and paste the code in the redemption box

Each code has eligibility requirements (minimum deposit, game category, validity window) shown on the promotion details page. Codes cannot be combined. If a code is invalid, our support team can clarify why or suggest alternative active promotions.

Security and account care

You have the right to request deletion of your personal data held by china pool, subject to legal retention requirements. To submit a data-deletion request:

  • Contact our support team via in-app chat or email, stating "Data deletion request"
  • Include your full name, account username, and registered email address
  • Provide a copy of your government ID for verification

We acknowledge receipt within 48 hours and process deletion within 30 days, except where law requires retention (e.g., financial records for 7 years, identity documents for 3 years per AML/KYC rules). Read our Privacy Policy for full details on data retention and your deletion rights.

Our support team operates live chat Monday through Friday, 08:00–18:00 Jakarta time (GMT+7). Outside these hours, you can still submit messages via in-app chat or email; we respond within 24 hours on the next business day.

During major events (Liga 1 finals, Piala AFF matches, Piala Indonesia tournaments), we extend support availability. Check your account dashboard for holiday schedules (Idul Fitri, Idul Adha, Imlek, Nyepi). For urgent account security concerns outside business hours, use the emergency support option in your account menu.

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